Shipping

DELIVERY TERMS

At THE VILLAGE BUTCHERS we are not happy until our meat is safely delivered to your door.

WHERE WE DELIVER

We deliver to the whole of the Mainland U.K. including Highlands.

WHEN WE DELIVER

Everything is shipped at 5pm for AM delivery the next day. It’s transported in a chilled container and arrives fridge cold. Order processing can take up to 2 days so we do offer an express service. This prioritises order processing, as long as the order is placed before 2pm it will be dispatched that same day.

Bank Holiday Delivery Notice

Please note we do not deliver on Bank Holidays.

Bank Holidays Falling on Fridays doesn’t allow us to distribute after the Wednesday that week as delivery isn’t possible from Thursdays dispatch until Monday. Additionally if this is the Easter Bank Holiday dispatch only resumes on the Tuesday for delivery Wednesday.

Friday Bank Holidays also makes Saturday Deliveries unavailable these weeks as no dispatch possible Bank Holiday Friday.

OUR DELIVERY RATES

MAINLAND UK

If your order is over £85 shipping is free

If your order is between £35 – £85 – Shipping is £4.95

If your order is under £35 – Shipping is £8.95

Everything is shipped at 5pm for AM delivery the next day. However, order processing can take up to 2 days.

Express service – With our express service as long as the order is placed before 2pm it will be dispatched that day. This is an additional £2.95.

SCOTTISH HIGHLANDS

If you live in the Scottish Highlands, please make sure you select the ‘Scottish Highlands’ delivery option at the checkout. We cannot be held responsible for orders failing that do not have the correct delivery method selected.

Standard delivery (delivered 8 a.m – 6 p.m – Tuesday – Saturday) £24.95

ISLANDS (CHANNEL ISLANDS, ISLE OF MAN, NORTHERN IRELAND)

Please choose e.g ‘Jersey’ or ‘Northern Ireland’ as your country at the checkout.

Standard delivery (delivered 8 a.m – 6 p.m) £24.95

We deliver to the ‘Islands’ once per month on the following dates:

15th March
12th April
17th May
14th June
12th July
16th August
13th September
18th October
15th November
13th December

LEAVING YOUR ORDER SOMEWHERE SAFE

There is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or porch. Simply pop your instructions in the comments box when you complete your order.

Alternatively, you can contact our delivery partner using the tracking code sent once your item has been dispatched and make alternative arrangements if you suddenly need to be out.

OUR DELIVERY PARTNER

Our courier is DPD, The Village Butchers and its employees cannot be held responsible for our courier’s failure to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will, however, make our best efforts to correct the problem. Please contact our Customer Care Team on 01277 812249 or email [email protected] to discuss your concerns.

DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day. Additionally, you can watch the progress of your delivery driver on a real-time map. If your plans change and you’re not able to sign for your order, DPD offer a range of ‘in flight’ options such as: deliver to neighbor, have the parcel delivered to a safe place, collect your parcel from a local pickup shop.

OUR DELIVERY TERMS AND CONDITIONS

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide your goods. You are able to choose an available delivery date and details when you order goods. We will confirm this in a confirmation email to you. We will try to deliver on your selected date/time but such delivery dates/times are estimates only and we will notify you if your goods are not able to be dispatched within the agreed timescale for any reason.

7.3 We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our opening hours as set out on our website. We will require notice from you as to whether you will collect a.m or p.m so we are able to get your order ready, ahead of your arrival.

7.5 If you are not at home when your goods are delivered. If no one is available at your address to take delivery, we may follow the instructions you have given us of where to leave the goods in these circumstances. If we leave the goods on your doorstep or with a neighbor, and they are stolen or damaged, we do not accept any liability and may offer you a refund or other compensation at our complete discretion.

7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and condition 10.2 will apply.

7.7 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us. You own goods once we have received payment in full.

7.8 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and condition 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you (see clause 6).