At The Village Butchers, we aim to give you a superb home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using The Village Butchers; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
2.4 Please ensure that you have read our statement on our privacy policy.
3.1 This website is operated by The Village Butchers. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 The initial information is entered by you when placing your order, and it will only be edited by our customer care team upon your request. This includes shipping and delivery dates. If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details, and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.
4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 48 hours before 12pm on the day of dispatch - you cannot add items, you can only remove items or cancel whole order. Please note that during our festive despatch period (1st December- 31st December each year) (the “festive cut off time”) you must provide us with 7 days’ notice prior to despatch to amend or cancel your order. Please also note that we cannot amend or cancel Next Day Delivery order.
4.2 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.
4.3 Any cancellation must be sent to us by email to support@thevillagebutchers.co.uk within the cut-off time or festive cut off time.
4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order or organise a full refund within two working days.
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order shall be set out at the time you checkout. No standard delivery charge shall be applied to orders with a value of £85 or more (except during some of our festive despatch period 17th December – 31st December) each year); orders between £35 and £85 shall be subject to a delivery charge of £4.95. If your order is under £35 shipping will be £8.95.
6.1 You may request our express delivery service at the time of checkout as long as the order is placed before 12pm it will be dispatched that day; this is an additional £2.95. If for any reason, DPD fail to meet the premium delivery slot window, a full refund of the delivery charge will be applied.
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide your goods. You are able to choose an available delivery date and details when you order goods. We will confirm this in a confirmation email to you. We will try to deliver on your selected date, but such delivery dates are estimates only and we will notify you if your goods are not able to be dispatched within the agreed timescale for any reason. If the date you require is not available to select, it means either that day is sold out or we are not delivering on that date. Please note, we do not deliver on Sundays or Mondays.
7.3 We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
7.4 As we are delivering perishable food items, our courier (DPD) is instructed to leave all parcels in a safe place during the allocated time slot if you do not come to the door. If you know in advance that you won’t be home, you can make specific arrangements with DPD regarding a safe place or alternative delivery option. However, please note: all deliveries left unattended are at your own risk.
You are responsible for being available during the time slot provided by DPD. If you choose to arrange an alternative with DPD or are not present, this is entirely at your own risk.
7.5 If no one is available to accept the delivery at your address, as the items are perishable, DPD may leave the goods in a safe place. This could include your doorstep or with a neighbour.
If your parcel is not found where DPD states it was left, we will treat this as a potential theft. In such cases, you may be eligible for a refund or replacement; however, you will be required to report the incident to the police and obtain a Crime Reference Number (CRN) for your claim to be considered.
7.6 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us. You own goods once we have received payment in full.
7.7 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.8 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you.
8.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via email to support@thevillagebutchers.co.uk or call 0330 229 2881.
8.2 Complaints in respect of service will be reviewed by our customer services.
8.3 While we strive to ensure timely deliveries, The Village Butchers, our employees, and our courier partner DPD cannot be held responsible for delays caused by adverse weather conditions or other circumstances beyond our control. In such cases, we will do our best to resolve the issue promptly. If you are ordering for a special occasion, we recommend selecting a delivery date at least 48 hours in advance of your celebration to allow for any unforeseen delays.
8.4 Returning Items – In some cases, we may need you to return items before we can proceed. If you’re not completely satisfied with your order, we kindly ask that you keep the packaging intact. Please contact our Customer Care team to arrange a return. Using the prepaid envelope and DPD drop-off points, you can easily complete the return process. This also ensures that items are disposed of properly, in accordance with our controlled waste policies.
8.5 If your delivery is missing from the spot where DPD left it, we will need to classify this as theft. To help us proceed, we kindly ask that you report the incident to the police using the link below and obtain a crime reference number (CRN). Once we have the CRN, we will be happy to resend your order or issue a refund. Unfortunately, we cannot take further action without this reference number.
9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
9.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
9.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website, but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
9.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
9.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
9.6 Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
9.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact criteria within our store. We will not except liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
9.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
10.3 We reserve the right to change our website, policies and terms and conditions at any time, but this shall not affect the terms and conditions prevailing at the time you make a purchase.
10.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
10.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
11.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
11.2 The Village Butchers reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
11.3 Promotional codes cannot be used in conjunction with any other offers or promotions.
11.4 Some offers are not valid on sale items or other discounted products.
11.5 Promotional codes have no monetary value and cannot be exchanged for cash.
11.6 The Village Butchers are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third party source such as a Voucher Code website if the code is not valid.
11.7 1st time shopper codes are not valid against sale items or other marked down products. Codes are only applicable for new customers and our regular promotional terms and conditions still apply. If we think there is or has been misuse of a code, we reserve the right to cancel the promotional code. The Village Butchers reserves the right to cancel or amend the first time shopper offer at any time. Any changes will be posted within these terms and conditions. Codes cannot be applied retrospectively. Codes are limited to one use per household.
11.8 For any additional information, please contact our customer care team by calling 0330 229 2881 or sending an email to support@thevillagebutchers.co.uk.
11.9 Subscription promotional codes are only valid to redeem against subscription/reoccurring orders. The Village Butchers reserve the right to withdraw promotional codes at any time. All standard promotional code terms and conditions apply.
11.10 Gift Vouchers: gift vouchers are unique and single use only and will be received via email from customer care team. There is no cash alternative.
11.11 For multiple shop codes, specific Ts & Cs will be outlined where advertised Our regular promotional terms and conditions still apply. If we think there is or has been misuse of a code, we reserve the right to cancel the promotional code.
11.12 The Village Butchers reserves the right to exclude certain items from promotions such as meat boxes or already discounted items.
12.1 Due to the nature of our products, weights may vary slightly at the time of supply. If you have any questions or concerns, contact our customer care team.
13.1 All products supplied by The Village Butchers will display a clear shelf life or use-by date on the product label. Customers are advised to refer to this information and store products accordingly to ensure freshness and safety
